Refund process begins after we have completed Quality Check on your returned
product. The quality check process may take 1 to 2 days from the date we
receive the returned item. We will notify you of the result as soon as the
quality check is complete.
As a refund, you could ask for a complete cash refund. In case of a store
credit voucher. In case of a cash refund, the refund based on the amount will
either be refunded via an online bank transfer into your bank account, or via
an easy paisa or Jazz cash to your registered number.
returned product is not validated for refund, how do I get informed?
If your return is invalid, then we will call you to explain the issue and send
the item(s) back to you. We will arrange the delivery of the item. Please
make sure you are available at the corresponded time to accept the item at your
doorstep. Failure to delivery will result in us holding your item for a 30-day
period which you can collect yourself from our office.
read through our Return Policy on this page to understand our return procedures
and make sure your item is eligible for return.
You will have 7 days after an item is delivered to you to notify us that you
want to return the item. This means if your item was delivered e.g. on the 5th
of the month, you have till the 12th to initiate a return. If the item you wish
to return meets the criteria mentioned below, your return can be initiated by
calling us 03322009458 which is available 24/7.
Returning an item is simple, just follow the steps mentioned below:
• Check if your product meets all requirements
Call the Shoppingo and request a return
to nearby Leopard’s office
Pack items and attach the return label
returned item will be received accordingly.
Your returned item will be Quality Checked
If validated and Quality Check passes, you will be refunded for the item
are the conditions for returning an item and what is the procedure?
Your item cannot be returned if it belongs to one of the following restricted categories.
(These categories are restricted from returns owing to certain business, health
or hygiene reasons).
Skin-care or hair-care products
Innerwear or Swimwear
Perfumes and Fragrances
Custom or Made to Order products
Imported On Order products
Certain Sale products
you bought a General Merchandise or Electronic item
(anything other than a Fashion or Beauty product),
please refer to the requirements stated in the chart below.
All Fashion and Beauty products
that are not in one of the above restricted categories, can be returned for any
reason, provided they meet the requirements stated in the chart below.
How to Request a Return?
can request to initiate a return by contacting 03322009458 or [email protected]
to confirm that your product is eligible for return. We will explain to you the
return procedure, and We will explain to you the return procedure and confirm
the nearest service provider location where you can drop-off the product. or
confirm the nearest service provider location where you can drop-off the
Please be prepared to give the following pieces of information:
Your order number.
The reason for the return.
The method of refund that you would like and
the necessary information associated (bank account number, etc.)
request a replacement rather than a refund?
If you prefer to replace your product, just let our Customer Service executive
know your choice and we will call you as soon as your initial product has been
received, and we have looked into availability of the replacement product. If
you choose a refund, you can use it to buy a similar product or a different
product on Shoppingo.pk yourself using the amount originally paid for the
returned product is not validated for return, how am I informed?
your return does not meet the Quality Check criteria, then we will call you to
explain the issue and send the item(s) back to you. We will arrange the
delivery of the item.
Note: We will make 3 attempts to return the product to you. Please make sure to
be available for a scheduled delivery.